Systems Operations Specialist - Talentium Inc.
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Systems Operations Specialist

Talentium Inc. / JOBS / Systems Operations Specialist

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Oversee User Support-QC Operation and supervision of the USG Coordinator-on- duty on his/her assigned shift

Assessment, logging, monitoring, updating and escalation of major IT issues and concerns to USG Manager and IT Management.

Coordination with different IT groups for fast resolution of IT outages and other major issues.

Participate in all Morning Huddles and meetings with users re: IT issues or concerns.

Regular monitoring and review of outstanding issues and requests.

Actively contribute in the development of USG Knowledge Base.

Educational Profile

Graduate in Electronics and Communication Engineering, healthcare/medical or any 4 Year Related Course.

Courses in ITIL Service Management and Customer Service Management would be an advantage

Competency Profile

Work Experience:

At least two (2) years experience as User Support Coordinator or Technical Helpdesk Officer for any related IT environment.

Experience in implementing systems for a hospital would be an advantage


Knowledge, Skills and Abilities (KSA’s):

Very good oral and written communication skills

Very good problem solving skills

Excellent people handling and customer service skills

Familiarity with Windows Operating Systems, Microsoft Office and SQL fundamentals.

Ability to document issues, incidents and solutions

With above average work ethics, high maturity level, team player, dependable, self-motivated, multi-task oriented, , resourceful systematic and with high attention to details

Pleasing personality, neat and well groomed

Willing to work on shifts and to be assigned in either Quezon City or Global City

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