Oversee User Support-QC Operation and supervision of the USG Coordinator-on- duty on his/her assigned shift
Assessment, logging, monitoring, updating and escalation of major IT issues and concerns to USG Manager and IT Management.
Coordination with different IT groups for fast resolution of IT outages and other major issues.
Participate in all Morning Huddles and meetings with users re: IT issues or concerns.
Regular monitoring and review of outstanding issues and requests.
Actively contribute in the development of USG Knowledge Base.
Graduate in Electronics and Communication Engineering, healthcare/medical or any 4 Year Related Course.
Courses in ITIL Service Management and Customer Service Management would be an advantage
At least two (2) years experience as User Support Coordinator or Technical Helpdesk Officer for any related IT environment.
Experience in implementing systems for a hospital would be an advantage
Knowledge, Skills and Abilities (KSA’s):
Very good oral and written communication skills
Very good problem solving skills
Excellent people handling and customer service skills
Familiarity with Windows Operating Systems, Microsoft Office and SQL fundamentals.
Ability to document issues, incidents and solutions
With above average work ethics, high maturity level, team player, dependable, self-motivated, multi-task oriented, , resourceful systematic and with high attention to details
Pleasing personality, neat and well groomed
Willing to work on shifts and to be assigned in either Quezon City or Global City
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