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Technical Support – NOC Engineer
Qualifications
- Bachelor’s degree in Computer or Electronic and Communication Engineering or other relevant courses.
- Has 10 years or more hands on experience managing IPv4/IPv6 networks
- In depth knowledge in Network Operation Center processes and day-to-day operational tasks
- Can analyze, correlate and diagnose network connectivity issues based on reported symptoms, and other sources of information such as syslog and network monitoring tools.
- Very familiar with common issues found in routing protocols, DMVPN, IPSec VPN, Point-to- Point links using syslog information and other network utility tools
- Very familiar with common issues of Layer 2/3 technologies using syslog information and other network utility tools
- Proficient in building switch’s and router’s configuration from scratch
- Proficient in Cisco router and switch command line interface
- Working knowledge of network management and monitoring tools such as Cisco Prime,
- Solarwinds, NAGIOS, MRTG, CACTI, Sniffer, etc.
- Has been managing Local Area Network with minimum of 4000 users
- Has been managing Wide Area Network with a minimum of 30 offices
- Basic knowledge in Wireless LAN technologies
- Proficient in Microsoft Office Suite
- Cisco certification is a plus
Detailed Skillets
- Cisco Nexus 7000 series administration skills
- Cisco Catalyst 6500/4500 series administration skills
- Cisco Catalyst 3750/3850 series administration skills
- Cisco router ASR1K, ISR4400, 2900/7600 series administration skills
- Configuration skills in Local Area Network protocol and technologies such as but not limited to VLAN, DTP, STP, HSRP/VRRP, PAgP/LaCP, SPAN, CDP, WCCP, QoS, Multicast, etc.
- Configuration skills in Wide Area Network protocols and technologies such as but not limited to BGP, OSPF, PBR, PPP, PPPoE, etc.
- Configuration of Network Security protocols such as Dot1X, IPSec VPN, GRE tunnels, DMVPN,
- Access Control List, Access Control System, TACACS+, RADIUS, etc.
- Network monitoring and management tools such as but limited to Sniffer, Ethereal, Wireshark, NAGIOS, Solarwinds, PING Plotter, IPSLA, etc.
- Administration of various OS: Windows, OSX, iOS, Android, Blackberry
- Able to analyze and troubleshoot various network incidents and performance issues
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